AITO Media is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect personal information provided to us through our website, enquiry forms, email, phone, social media, bookings, client communications, and the services we provide.

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

1. Information We May Collect

When you visit our website, certain technical information may be automatically collected for statistical, security, and operational purposes. This may include:

• Your IP address or server address
• Your top-level domain name, such as .com, .com.au or .org
• The date and time of your visit
• The pages you access on our website
• The documents or files downloaded
• The website or search engine that referred you to our site
• The type of browser, device, and operating system used

This information is generally used to help us understand website traffic, improve our website, and maintain website security.

We do not use this information to personally identify you unless required by law or where necessary to investigate misuse, security issues, or unlawful activity.

2. Personal Information You Provide to Us

We only collect personal information that you choose to provide to us or that is reasonably necessary for us to provide our services.

This may include:

• Your name
• Email address
• Phone number
• Business or organisation name
• Event or project details
• Wedding, commercial, corporate, or production information
• Billing or payment details
• Social media handles or website links
• Messages, enquiries, briefs, feedback, or communications you send us
• Photos, videos, audio, or other media supplied to us for a project

For production work, we may also collect or handle personal information contained in photos, videos, audio recordings, interviews, testimonials, event footage, or behind-the-scenes content.

3. How We Use Your Information

FAITO Media may use your personal information to:

• Respond to enquiries
• Prepare quotes, proposals, invoices, contracts, and booking documents
• Plan, manage, and deliver photography, videography, production, editing, or marketing services
• Communicate with you about your project or booking
• Deliver files, galleries, videos, edits, and other final materials
• Process payments and manage accounts
• Improve our website, services, and client experience
• Keep internal records for administrative, legal, tax, and business purposes
• Send updates or marketing communications where you have agreed to receive them or where permitted by law

We will not sell your personal information.

4. Photos, Videos, and Media Content

As a media production company, FAITO Media may capture, receive, edit, store, and deliver photos, videos, audio, and other creative materials as part of our services.

This may include images or footage of clients, guests, staff, performers, students, members of the public, or event attendees.

Where photos or videos clearly identify a person, that material may be considered personal information. Identifiable photos and videos are treated as personal information under Australian privacy guidance where a person’s identity is clear or can reasonably be worked out.

We will use project footage and materials for the purpose of delivering the agreed services, unless otherwise agreed with the client.

FAITO Media may use selected photos or videos for portfolio, promotional, website, social media, showreel, or marketing purposes where this is permitted under the relevant agreement, release form, booking terms, or client approval.

If you do not want your image, footage, or project used for promotional purposes, please notify us in writing.

5. Disclosure of Personal Information

FAITO Media may disclose personal information where reasonably necessary to deliver our services or operate our business.

This may include disclosure to:

• Contractors, photographers, videographers, editors, designers, producers, or assistants
• Cloud storage and file delivery providers
• Website hosting providers
• Email, booking, CRM, accounting, or project management platforms
• Payment processors
• Legal, accounting, insurance, or professional advisers
• Government, regulatory, or law enforcement bodies where required by law

Third parties are only provided with information necessary for the purpose of providing services to FAITO Media or our clients.

6. Cloud Storage and Overseas Providers

Your personal information, project files, photos, videos, or communications may be stored using third-party platforms, including cloud-based services.

These services may store data in Australia or overseas.

We take reasonable steps to use reputable service providers and to protect information from misuse, loss, unauthorised access, modification, or disclosure. The Australian Privacy Principles include obligations around open and transparent personal information handling and reasonable steps to protect personal information where those principles apply.

7. Website Links

Our website may contain links to third-party websites, social media platforms, booking tools, video platforms, or external services.

FAITO Media is not responsible for the privacy practices, content, or security of external websites. Before providing personal information to another website, we recommend reviewing that website’s privacy policy and terms of use.

8. Cookies and Analytics

Our website may use cookies, analytics tools, pixels, or similar technologies to improve website performance, measure traffic, understand user behaviour, and improve marketing.

You may disable cookies through your browser settings, although some parts of the website may not function properly if cookies are disabled.

9. Direct Marketing

FAITO Media may occasionally send updates, offers, news, or promotional material to clients or subscribers.

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided, where available.

We will not send you marketing communications where you have opted out.

10. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include:

• Password-protected accounts
• Limited access to client files
• Secure cloud storage where appropriate
• Internal access controls
• Reasonable administrative and technical safeguards
• Secure file delivery methods where practical

However, no online transmission or digital storage system is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.

11. Accessing, Updating, or Deleting Your Information

You may contact FAITO Media to request access to the personal information we hold about you.

You may also request that we correct, update, or delete your personal information, subject to any legal, contractual, tax, insurance, archival, or business record obligations that require us to retain certain information.

To make a request, please contact us using the details below.

12. Retention of Information

FAITO Media may retain personal information, project files, communications, contracts, invoices, and media files for as long as reasonably necessary for business, legal, insurance, tax, archival, or client service purposes.

Project files, raw footage, edited videos, and galleries may only be stored for a limited period unless otherwise agreed in writing.

Clients are responsible for downloading and safely storing final delivered files.

13. Privacy Complaints

If you believe your privacy has been breached, please contact us with details of your concern.

We will review your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may seek further information from the Office of the Australian Information Commissioner.

14. Changes to This Privacy Policy

FAITO Media may update this Privacy Policy from time to time.

When updated, we will revise the “Last updated” date at the top of this page.

Your continued use of our website or services after any changes means you accept the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, or if you wish to access, update, or delete your personal information, please contact:

FAITO Media Pty Ltd
Email: faitomediacontact@gmail.com
Website: https://faitomedia.com.au/
Phone: 0449 676 899